Shipping & Returns
SHIPPING: Modalities and place of delivery
- Shipping of products, devices and / or computer equipment
The products will always be sent accompanied by their corresponding delivery note. After the order is issued, shop.rcti.es will issue a ticket invoice online, indicating the transport costs separately and VAT. Transportation costs will be paid by the buyer, except for those special promotions that shop.rcti.es establishes. shop.rcti.es ships in mainland Spain and the Balearic Islands. For specific cases where the recipient is in the Canary Islands or outside of Spain, they will be made on special cases and with their corresponding shipping fee. In order to optimize delivery, shop.rcti.es thanks its customers to indicate an address in which the order can be delivered within normal business hours.
-Digital shipments
The digital articles and / or products will be sent by email to the recipient within a maximum period of 24 hours once the payment has been processed and received.
Delivery term
All orders will be processed within a maximum period of 48 hours or 2 business days, from this moment the maximum delivery period will be 96 hours.
The shipping cost will depend on the weight of the products and the destination, in short the shipping price will be shown for each order according to the destination.
In case of reservation order (order without stock) the processing will take between 7 and 15 business days.
In all orders a tracking code will be given or information on the status of the shipment and for any clarification you can always contact us at shop@rcti.es or phone 933 487 126 during business hours.
RETURNS
You can withdraw or request a return of an item purchased in our online store for a maximum period of 14 days from the purchase of the same, as long as it is not Software (Licenses, Programs, etc.). You must also submit a reason for the return. The items must be presented with their complete packaging and accessories and in perfect condition (No breakage, scratch or any damage.). After receiving the items and analyzing them, the refund will be made by the means agreed with the client.
In case of return or exchange the client must bear the direct cost of the return of the goods. If the goods, by their nature, could not normally be returned by mail and shop.rcti.es had to manage the return, in that case the customer must bear the direct cost of the return of the goods.